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Cross Org Notifications
Cross Org Notifications lets you manage your own email notification subscriptions across every client organization you administer — all from a single grid. Instead of opening each client one at a time and visiting its notification settings, you can see and change which alerts you receive everywhere at once, and subscribe or unsubscribe across many clients in a single click.
Who Can Use It
Cross Org Notifications is part of MSP Tools and is visible only to users who are Admin or higher in two or more active organizations.
Finding It
Open MSP Tools in the left navigation menu and choose Notifications.
What the Grid Shows
Each row is one client organization. Each column is a type of notification — the same notifications you'd find on your per-org profile notifications page (for example On-Ramp activity, subscription warnings, sync or integration issues, completed background tasks, and Defender threat detections).
Every cell is a checkbox showing whether you currently receive that notification in that client. A checked box means you're subscribed; an empty box means you're not. The state of each row loads as the grid populates, so a long list of clients stays responsive.
These are your subscriptions. Every change affects only the notifications you receive. It does not change anything for your colleagues or for other administrators in those organizations.
Subscribing and Unsubscribing
Click any checkbox to subscribe or unsubscribe. Changes save automatically — there's no Save button. A brief "Saved" confirmation appears at the top of the grid as each change is stored, and if something can't be saved the checkbox reverts and an error is shown.
Changing a Whole Column at Once
At the top of each column is a master checkbox. Use it to subscribe to — or unsubscribe from — that notification across every editable client in the grid at once. This is the fastest way to, say, turn on "Sync or Integration Issue" alerts for your entire book of business.
The master checkbox also reflects the current state of the column:
- Checked — you're subscribed in every client shown.
- Empty — you're subscribed in none of them.
- Partially filled (dash) — you're subscribed in some but not all.
Scoping Which Clients Appear
By default, the grid shows every active organization you administer. Use the List picker at the top to narrow it to a saved Cross Org List — a group of clients you've defined. If you've marked one list as your default, the grid opens scoped to that list automatically. Only active (enabled) organizations you currently administer ever appear.
Cells You Can't Check
Occasionally a cell is shown as a dash (—) rather than a checkbox, or a whole row is greyed out with a "no role" tag. This happens when you don't hold a membership role in that organization that allows that subscription — for example if you're a super administrator of a client but don't hold a named role there. Those notifications can't be set from this grid; open that client directly to manage them. The column master checkbox skips these cells automatically.
Frequently Asked Questions
Whose notifications am I changing here? Only your own. Each checkbox controls whether you receive that notification in that client. It never changes settings for other users.
How is this different from the notifications page on my profile? Your profile notifications page manages your subscriptions for one organization at a time — the one you're currently working in. Cross Org Notifications does the same thing for many clients at once, in a single grid, and adds the per-column "change everywhere" master checkbox.
Do I need to click Save? No. Every checkbox change saves automatically the moment you click it.
What does the master checkbox at the top of a column do? It subscribes or unsubscribes you to that notification across every editable client currently shown in the grid, in one action. It respects your list scope, so it only affects the clients you can see.
Why is one cell a dash instead of a checkbox? You don't hold a role in that organization that permits that subscription. Open that client directly to manage its notifications. This most often appears for clients where you're the super administrator without a named role.
Why don't I see all of my clients? Either you have a default Cross Org List that narrows the scope, or some organizations are disabled. Only active organizations you currently administer appear. Change or clear the List picker to widen the view.
Will changes here send a flood of emails? No. Subscribing only means you'll be emailed when that type of event next occurs in that client. It doesn't resend past notifications.