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Resolving issues with Asset registration
If an Asset won't register after the Agent is installed, the PC-not-showing-up FAQ covers the fixes.
Resolving Issues with Asset Registration
If a Windows PC has the K12Panel Agent installed but the Asset isn’t registering or appearing in Panel, the cause is almost always one of a short list of issues: the machine hasn’t checked in yet, it has no network, a content filter or antivirus is blocking it, the Organization ID is wrong, or the asset was previously rejected.
Work through the detailed checklist in the FAQ article “My PC hosts aren’t showing up in Panel after installing the K12Panel Agent.” It walks through each cause and its fix in order.
Common Questions
The Agent is installed but the Asset won’t register — where do I start?
Reboot to force a check-in, then confirm network access and that the machine can reach my.k12panel.com.
How do I check the Organization ID on the PC?
Open C:\Windows\k12panel\panel.settings.json in Notepad and verify the OrgID.
Could the asset have been rejected earlier?
Yes. On the On-Ramp, enable View Rejected Assets and restore it if needed.