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Verkada API response error

What the 401, 403, and 500 errors mean when a Verkada integration sync fails, and how to fix each one.

Verkada API Response Errors

When a Verkada sync fails, the error code tells you what went wrong. Here are the common ones and how to resolve them.

401 — Unauthorized

This usually means the API key is read-only but the integration is trying to provision or deprovision an access-control user. Generate a new read/write API key and try again.

Remember the scopes your key needs:

  • Read-only to Cameras — if you are importing cameras.
  • Read to Access Control and read/write to Core Command — if you are provisioning users to Verkada.

403 — Forbidden

This is typically caused by a bad or expired API key. Generate a new API key and try again.

500 — Server Error

This usually means the Verkada service is undergoing maintenance. Wait and try again later.

Related

For full setup details and the required key scopes, see the Verkada Command Integration article.

Common Questions

How do I avoid 401 errors?
Use a read/write API key with Read Access Control and Read/Write Core Command if you provision users.

My key worked before and now returns 403 - why?
The key is likely expired or invalid. Generate a new one.

Should I retry on a 500 error?
Yes, later. A 500 usually means Verkada is undergoing maintenance.