---
title: Service Cases now available!
description: Service Cases track work you need to do on an Asset. Need to replace a Chromebook screen? Need to track damage a student caused to a laptop?
---

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# Service Cases now available!

 by [Admin](https://k12panel.com/news-blog/author/admin)

Sep 16, 2024, 11:34:31 PM

Get ready for....SERVICE CASES!

Service Cases track work you need to do on an Asset. Need to replace a Chromebook screen? Need to track damage a student caused to a laptop? Need to record that you upgrade a switch's firmware? Use a SERVICE CASE!

You can read about how to use [Service Cases in the Knowledge Base](https://k12panel.com/kb/menu-functions/service-cases), and you can also watch this short video (less than 2 minutes) to see a quick demonstration of service cases.

<iframe width="256" height="192" src="https://www.youtube.com/embed/1u7tTjBhAUo?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen title="K12Panel Training 06 5   Asset Service Cases" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;"></iframe>

 

Don't like the default lifecycle or categories? No problem! You can fully customize the lifecycle statuses and categories as well in Service Case Settings (learn more in the [Administrative knowledge base article](https://k12panel.com/kb/settings/service-cases-settings).)

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